Affected model seriesconsumer dishwasher display-code family
Quick answer
Detergent cup is not closed.
Model compatibility: GE reuses codes across series and model years, so Cup Open may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Detergent cup is not closed.
Signs
Symptoms you may notice
The control may prevent operation until the condition is cleared.
The appliance may pause, stop, or disable the affected function.
Performance depends on which circuit generated the fault.
The code can be intermittent or repeat at the same cycle stage.
Why it happens
Possible causes
An abnormal operating condition logged by the control.
An electronic-control fault after the related circuit is checked.
A mechanical condition that keeps the expected operation from completing.
A loose or damaged connector or wire harness.
A component in the affected circuit that is not responding as expected.
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Record exactly when the code appears and whether it follows power-up, filling, heating, motion, draining, or shutdown.
Do not remove internal panels simply to clear the display; a repeat fault should be diagnosed in its circuit.
Use one normal restart only if the appliance is safe to energize.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your GE appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
Ready to get your GE appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
