Affected model seriesFrench-door refrigerator service-diagnostic family
Quick answer
Freezer door open for 60 minutes total in previous 24 hours.
Model compatibility: GE reuses codes across series and model years, so 0718 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Freezer door open for 60 minutes total in previous 24 hours.
Signs
Symptoms you may notice
The code may appear as soon as a cycle begins.
The appliance may not start or resume.
The control may stop motion/heating because the interlock state is not confirmed.
The door/lid may fail to lock or unlock normally.
Why it happens
Possible causes
An item preventing the door or lid from closing completely.
A loose connector or damaged harness near the lock.
A worn latch, lock, or switch mechanism.
Misalignment at the strike or hinge area.
A control problem that does not receive the expected lock/switch feedback.
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Close the door/lid normally—do not slam it or force a lock that is binding.
Inspect the visible strike/latch area for damage or misalignment.
Remove clothing, dishes, or other items that could obstruct the latch area.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your GE appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
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