Affected model seriesGTW top-load washer service family
Quick answer
AC supply frequency not 60 Hz.
Model compatibility: GE reuses codes across series and model years, so 11 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
AC supply frequency not 60 Hz.
Signs
Symptoms you may notice
Some functions can work while higher-load functions fail.
The appliance may reset, fail to heat/run correctly, or log a supply event.
The display may return after a breaker trip or outage.
The fault may appear only when the appliance draws more current.
Why it happens
Possible causes
A supply problem that appears only under load.
Incorrect incoming voltage, polarity, frequency, or branch-circuit wiring.
A loose receptacle, cord, terminal, or power connection.
An internal power/control-board issue after the supply is verified.
A recent outage or interruption recorded by the control.
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Do not open a live terminal block, receptacle, or junction box as a consumer troubleshooting step.
If the appliance uses a plug, confirm it is fully seated and the cord shows no visible heat damage.
Note whether the problem followed an outage, breaker trip, installation, or recent electrical work.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your GE appliance?
Book a specialist visit for a clear estimate and approval before any repair.
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Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
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