Affected model seriesGTW top-load washer service family
Quick answer
Thermistor failure.
Model compatibility: GE reuses codes across series and model years, so 15 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Thermistor failure.
Signs
Symptoms you may notice
Operation may stop when the control sees an implausible reading.
Other components may be disabled because the control cannot trust the sensor input.
The code may return shortly after startup or during the affected cycle stage.
Temperature-related performance can become inconsistent.
Why it happens
Possible causes
Moisture/temperature conditions affecting the sensor circuit.
A sensor or thermistor that has drifted outside its expected range.
A control-board input fault after the sensor and harness are verified.
An open, shorted, corroded, or loose sensor connection.
Wiring damage between the sensor and the main control.
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Power the appliance off once and allow it to restart normally if there is no leak, overheating, or electrical damage.
Do not disconnect internal sensors just to “test” whether the code clears; that can create additional faults.
Note whether the code appears immediately or only after heating/cooling begins; that timing is useful for diagnosis.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your GE appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
Ready to get your GE appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
