Affected model seriesGTW top-load washer service family
Quick answer
Washer not draining.
Model compatibility: GE reuses codes across series and model years, so 16 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Washer not draining.
Signs
Symptoms you may notice
Water remains in the tub or sump.
The cycle pauses or ends before a normal drain is complete.
The appliance may refuse to continue until water level drops.
The pump may run longer than usual or sound strained.
Why it happens
Possible causes
A damaged pump harness or connector.
A control/inverter output problem that prevents the pump from running correctly.
A clogged user-serviceable filter, sump area, drain hose, or household drain connection.
A kinked or poorly routed drain hose that restricts flow.
A drain pump that is jammed, weak, or electrically open.
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Check the user-cleanable filter or sump area only where the owner’s manual identifies it as a maintenance point.
If the appliance has standing water, stop repeated cycle attempts until the restriction or pump problem is understood.
Inspect the visible drain hose for kinks, crushing, or a sharply raised/incorrect route.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your GE appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
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Book a repair online or call us — clear estimates and approval before any repair work begins.
