Affected model seriesGTW top-load washer service family
Quick answer
Water-level drop while not draining; possible siphon/leak.
Model compatibility: GE reuses codes across series and model years, so 25 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Water-level drop while not draining; possible siphon/leak.
Signs
Symptoms you may notice
Water remains in the tub or sump.
The appliance may refuse to continue until water level drops.
The pump may run longer than usual or sound strained.
A drain or fill step may repeat unexpectedly.
Why it happens
Possible causes
A damaged pump harness or connector.
A kinked or poorly routed drain hose that restricts flow.
A float/pressure-sensing or wiring problem that falsely reports overfill.
A stuck inlet valve or abnormal fill condition.
A clogged user-serviceable filter, sump area, drain hose, or household drain connection.
Before you call
Safe checks you can make
These are simple, non-hazardous checks only. If anything is unclear, stop and contact a technician.
Check the user-cleanable filter or sump area only where the owner’s manual identifies it as a maintenance point.
If the appliance has standing water, stop repeated cycle attempts until the restriction or pump problem is understood.
Dry any external spill and confirm whether the code returns before assuming the leak sensor itself has failed.
Check visible hoses and connections for obvious drips without removing internal panels.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your GE appliance?
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